Terms and Conditions

Last updated: 21 June 2026

These terms apply when you use remarkablechaos.co.za or buy from us. By placing an order you agree to them.

1. Acceptance

Using our site and placing orders means you accept these terms. If you do not agree, please do not use the site.

2. About us

Remarkable Chaos | Owner: Daneldi Eigenhuis | Stellenbosch, Western Cape, South Africa
Email: remarkable.chaos.bus@gmail.com | Phone/WhatsApp: 068 127 6535

3. Required information before you buy (ECTA s43, CPA)

Under the Electronic Communications and Transactions Act (ECTA, Act 25 of 2002) and the Consumer Protection Act (CPA, Act 68 of 2008), here is what you need to know before purchasing:

Who we are: Remarkable Chaos (Daneldi Eigenhuis), Stellenbosch, Western Cape.
How to reach us: remarkable.chaos.bus@gmail.com | 068 127 6535.
What we sell: digital and physical planners, journals, and gift cards.
Price: shown in South African Rand on each product page, inclusive of any charges.
Payment: through Paystack (credit/debit cards and supported methods).
Delivery: digital products are instant. Hardcopy products take approximately 9 to 11 business days (6 days production plus 3 to 5 days shipping).
Returns, refunds, and cooling-off: see our Returns and Refunds Policy and section 8 below.

4. Our products

Digital: PDF planners and journals. Available for download immediately after payment, from your email or your account page.

Hardcopy: A5 and A4 planners and journals. Printed to order by our partner Valenna, shipped to your address or a Pudo locker. Colours may vary a little between your screen and the printed product due to monitor and printing differences.

5. Pricing and payment

All prices are in South African Rand (R). We do not charge VAT because we are below the registration threshold. Payment goes through Paystack’s PCI compliant platform. We do not store your card details. Your order is confirmed once payment clears.

6. When a contract is formed

A binding sale only exists when both of these happen: (a) you place an order and complete payment, and (b) you receive an order confirmation from us. Until you get that confirmation, no contract exists and we may decline any order.

7. Processing and delivery times

Digital: available instantly after payment confirmation.

Hardcopy: production takes about 6 business days. Standard shipping within South Africa takes 3 to 5 business days and is free. A Pudo locker collection option is available at checkout. See our Shipping Policy for full details.

8. Cooling-off period (ECTA s44)

Under section 44 of the ECTA, you can cancel your purchase within 7 days of receiving the goods, without giving a reason and without penalty. The only cost to you is the return shipping.

Hardcopy products: you have 7 days from delivery to cancel. Return the goods in their original condition. You pay the return delivery cost. We refund the purchase price within 30 days of cancellation.

Digital products: the cooling-off period does not apply to digital goods because of two exceptions in ECTA s44(5): goods that by their nature cannot be returned (s44(5)(c)), and computer software unsealed by the consumer (s44(5)(d)). By purchasing a digital product and starting the download, you acknowledge that the cooling-off right does not apply.

This right is separate from our Returns and Refunds Policy and your rights under the CPA. You can use whichever gives you the best outcome.

9. Implied warranty (CPA s56)

Under section 56 of the CPA, every product we sell comes with an implied warranty. The goods must be:

Reasonably suitable for what they are meant for.
Of good quality and free of defects.
Usable and durable for a reasonable time, considering normal use.

If a product does not meet these standards within 6 months of delivery, return it. We will repair or replace it, or refund you. You choose.

10. Intellectual property

All designs, layouts, illustrations, text, and content on this site and in our products belong to Remarkable Chaos (Daneldi Eigenhuis).

Digital downloads are for personal use only.
You may not redistribute, resell, share, or use our designs commercially.
You may not copy our designs or create derivative works without written permission.
Buying a product does not transfer any intellectual property rights.

11. Liability

To the fullest extent South African law allows:

We are not liable for indirect, incidental, or consequential damages from using our products or website.
Our total liability for any claim about an order will not exceed what you paid for that order.
We are not liable for delays caused by things outside our control, such as courier delays, natural disasters, strikes, or third party service failures.
Nothing in these terms removes or limits liability for: fraud, gross negligence, death or personal injury caused by our negligence, or any liability that cannot be excluded under the CPA, ECTA, or other legislation.

12. Disputes

These terms are governed by South African law. If there is a dispute, we will try to sort it out between us first. If we cannot, it goes to the South African courts. You keep all your rights under the CPA, ECTA, and other South African laws.

13. Changes

We update these terms when needed. The date at the top shows when they were last revised. If you keep using the site after changes, that means you accept the updated terms. We will let existing customers know about big changes.

Questions?

remarkable.chaos.bus@gmail.com | 068 127 6535 | Stellenbosch, Western Cape

Thank you for supporting our small business.