Frequently Asked Questions
How long will my order take to arrive?
Digital products: instant. Your PDF is ready to download immediately after purchase, no delivery needed.
Hardcopy planners (2026 line): each one is printed to order (about 6 business days), then standard shipping takes 3 to 5 business days, free anywhere in South Africa.
2027 Planners: launching in batches - see How does 2027 Planner shipping work? below for exact dates.
Ordering other products together with a 2027 Planner? Everything ships in one package, on the planner's batch timeline above - not separately.
Hardcopy planners (2026 line): each one is printed to order (about 6 business days), then standard shipping takes 3 to 5 business days, free anywhere in South Africa.
2027 Planners: launching in batches - see How does 2027 Planner shipping work? below for exact dates.
Ordering other products together with a 2027 Planner? Everything ships in one package, on the planner's batch timeline above - not separately.
How does 2027 Planner shipping work?
Our 2027 Planners are launching in batches, so your ship date depends on when you order. Standard shipping is free and ships with your batch; add Rush Me at checkout for R199 to skip the batch and ship within 5 business days, any time.
| When you order | Your planner ships |
|---|---|
| 25 Aug - 20 Sept | by 1 October |
| 21 Sept - 20 Oct | by 1 November |
| 21 Oct - 15 Nov | by 26 November |
| 16 - 30 Nov | by 11 December |
| 1 - 10 Dec (Christmas Cutoff) | within 7 business days of your order |
| 11 Dec - 10 Jan (New Year Edition) | within 7 business days of your order |
| 11 - 25 Jan (final batch before semester) | within 7 business days of your order |
"Ships by" is when we hand your order to the courier, not an arrival date - delivery typically takes a further 1-5 business days, and up to 9 business days in December due to increased demand on courier services.
Where do I find my digital download?
Go to remarkablechaos.co.za and click 'My Account' in the top menu (on mobile, tap the ≡ menu icon first). Log in with the email and password you used at checkout, then click the 'Downloads' tab - your file is listed there. You'll also get an email with the same download link right after your purchase. If you have any trouble, just contact us and we will sort it out.
I can't find an email from you (order confirmation, password reset, or download link) - what do I do?
If it's been a little while and you still don't see it in your main inbox, please check your spam or junk folder first - order confirmation emails, password reset emails, and digital download links can sometimes end up there. Still can't find it? Reach out and we'll sort it out: email info@remarkablechaos.co.za or WhatsApp 068 127 6535.
How do I use and open my digital planner?
Download and open it with your preferred PDF app, or print it at home or at a print shop (printing instructions are included). It works on iPads, tablets, Kindle, laptops, computers, smartphones and e-readers, using any PDF app such as Goodnotes, Notability, Adobe or Notion.
- Import to Kindle: view steps
- Import to Goodnotes: view steps
- Import to Notability: view steps
- Import to Notion: view steps
Can I change or cancel my order?
If you have made a mistake, contact us by email or WhatsApp before your file is downloaded and we will help where we can (we cannot always guarantee changes, depending on the order status). Once a digital product has been downloaded it cannot be refunded. A 5% service fee applies to approved refunds, and shipping costs are non-refundable. Please double-check your order before paying.
Do you make custom planners?
Yes - we'd love to make something custom for you. Price and turnaround depend on the project: page count, size, and complexity. If you can send us your file already in a print-ready format, it usually won't cost much more than our standard products. We assess every custom request case by case, and while we'd love to take on every project, we can't always guarantee we'll be able to fulfil it - email us at info@remarkablechaos.co.za with what you have in mind and we'll let you know.
Do you sell in bulk?
Yes. Bulk discounts can be negotiated and discussed on a case-by-case basis depending on quantity and product - email info@remarkablechaos.co.za to chat. Note that a price agreed for one bulk order isn't automatically fixed for future orders; every order is assessed and quoted again at the time.
What are the terms for digital products?
Digital products are downloadable PDF templates, not physical books. Because they are clearly described as digital, wanting a printed copy instead is not grounds for a refund, and they cannot be refunded once downloaded. They are for personal use only and may not be resold or used commercially. Hardcopy planners can be returned in line with our Returns and Refunds Policy.
