Terms and Conditions

Last updated: 23 June 2026

These terms apply when you use remarkablechaos.co.za or buy from us. By using the site or placing an order, you agree to them. Please read them carefully, as they set out your rights and ours, and they limit our liability to the extent South African law allows.

1. Acceptance

Using our site and placing orders means you accept these terms. If you do not agree, please do not use the site or buy from us.

2. Who you are buying from

Remarkable Chaos. Owner: Daneldi Eigenhuis. Stellenbosch, Western Cape, South Africa.
Email: info@remarkablechaos.co.za. Phone and WhatsApp: 068 127 6535.

3. Age and capacity

You must be 18 years or older to buy from us. If you are under 18, you may only use the site and place orders with the involvement and consent of a parent or legal guardian, who accepts these terms on your behalf. By ordering, you confirm that you have the legal capacity to enter into this agreement.

4. Required information before you buy (ECTA s43, CPA)

Under the Electronic Communications and Transactions Act (ECTA, Act 25 of 2002) and the Consumer Protection Act (CPA, Act 68 of 2008), here is what you need to know before purchasing:

Who we are: Remarkable Chaos (Daneldi Eigenhuis), Stellenbosch, Western Cape.
How to reach us: info@remarkablechaos.co.za or 068 127 6535.
What we sell: digital and physical planners, journals, and gift cards.
Price: shown in South African Rand on each product page, inclusive of any charges.
Payment: through Paystack (credit and debit cards and supported methods).
Delivery: digital products are instant. Hardcopy products take approximately 9 to 11 business days (about 6 days production plus 3 to 5 days shipping).
Returns, refunds, and cooling-off: see our Returns and Refunds Policy and sections 11 and 12 below.

5. Our products

Digital: PDF planners and journals, available to download immediately after payment from your email or your account page.

Hardcopy: A5 and A4 planners and journals, printed to order by our trusted local print partner and shipped to your address or a Pudo locker. Because each item is printed to order, please order carefully.

Product images are for illustration. Colours may vary a little between your screen and the printed product because of differences in monitors, devices, and printing. This is normal and is not a defect.

6. Digital products and your responsibility

Digital products are downloadable PDF files. They are clearly described as digital, and not as physical books, on every product page. To the maximum extent permitted by South African law:

It is your responsibility to make sure a digital product suits your needs before you buy. Choosing a digital product and later wanting a physical copy is not a defect and is not grounds for a refund.
You are responsible for downloading and saving your files in good time and keeping your own backup. Download access may be limited or expire after a reasonable period.
Our files work with common PDF readers and devices, but we cannot guarantee they will work with every app, device, or operating system. Compatibility issues on your side are not a defect.
Printed results from home or third party printers depend on your printer, paper, and settings, which are outside our control.
If a file is genuinely corrupted or will not open, contact us and we will provide a working replacement, or a refund if we cannot fix it.

7. Custom and personalised orders

Some products can be personalised, for example by adding a name, photos, or a custom design. Because these are made to your specifications, they cannot be cancelled, returned, or refunded once production has started, unless the item is faulty or defective. This is in line with section 44(3)(d) of the ECTA, which excludes goods made to a consumer’s specifications from the cooling-off period. Please check your personalisation details carefully before paying.

8. Pricing and payment

All prices are in South African Rand (R). We do not charge VAT because we are below the registration threshold. Payment goes through Paystack’s PCI compliant platform. We do not store your card details. Your order is confirmed once payment clears.

9. When a contract is formed

A binding sale only exists when both of these happen: (a) you place an order and complete payment, and (b) you receive an order confirmation from us. Until you get that confirmation, no contract exists and we may decline any order, in which case we will refund any payment made.

10. Processing and delivery times

Digital: available instantly after payment confirmation.

Hardcopy: production takes about 6 business days. Standard shipping within South Africa takes 3 to 5 business days and is free. A Pudo locker collection option is available at checkout. See our Shipping Policy for full details.

Delivery timeframes are good faith estimates and are not guaranteed. We are not responsible for delays caused by couriers, load shedding, or other factors outside our reasonable control.

11. Cooling-off period (ECTA s44)

Under section 44 of the ECTA, you can cancel your purchase within 7 days of receiving the goods, without giving a reason and without penalty. The only cost to you is the return shipping.

Hardcopy products: you have 7 days from delivery to cancel. Return the goods in their original, unused condition. You pay the return delivery cost. We refund the purchase price within 30 days of cancellation.

Digital products: the cooling-off period does not apply to digital goods because of two exceptions in ECTA s44(5): goods that by their nature cannot be returned (s44(5)(c)), and computer software unsealed by the consumer (s44(5)(d)). By purchasing a digital product and starting the download, you acknowledge that the cooling-off right does not apply.

Custom and personalised products: the cooling-off period does not apply, as set out in section 7 above.

This right is separate from our Returns and Refunds Policy and your rights under the CPA. You can use whichever gives you the best outcome.

12. Implied warranty (CPA s56)

Under section 56 of the CPA, every product we sell comes with an implied warranty. The goods must be reasonably suitable for what they are meant for, of good quality and free of defects, and usable and durable for a reasonable time given normal use. If a product does not meet these standards within 6 months of delivery, return it and we will repair or replace it, or refund you. The choice is yours.

13. Intellectual property

All designs, layouts, illustrations, text, and content on this site and in our products belong to Remarkable Chaos (Daneldi Eigenhuis).

Digital downloads are licensed to you for personal use only.
You may not redistribute, resell, share, or use our designs commercially.
You may not copy our designs or create derivative works without our written permission.
Buying a product does not transfer any intellectual property rights to you.

If you breach these intellectual property terms, you agree to indemnify us for any loss, damage, or reasonable legal costs we suffer as a result.

14. Acceptable use

When you use our site, you agree not to use it for any unlawful purpose, attempt to gain unauthorised access to it or its systems, introduce viruses or harmful code, scrape or republish our content, or do anything that could damage, disable, or impair the site. We may suspend or refuse service to anyone who breaches these terms.

15. Website availability and accuracy

We provide the site and its content on an “as is” and “as available” basis. To the maximum extent permitted by South African law, we do not warrant that the site will be uninterrupted, error free, or secure, or that the content is always complete, current, or accurate. We may change, suspend, or withdraw any part of the site at any time.

16. Third party services

We rely on third parties such as Paystack for payments and couriers for delivery. We are not responsible for the acts, omissions, or failures of these third parties, although we will help you resolve an issue wherever we reasonably can. Any links to third party websites are provided for convenience and are not under our control.

17. Limitation of liability

To the fullest extent permitted by South African law:

We are not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our products, files, or website, including loss of profit, data, or goodwill.
Our total liability for any claim relating to an order will not exceed the amount you actually paid for that order.
We are not liable for any loss or delay caused by events outside our reasonable control, including courier delays, load shedding, power or internet failures, natural disasters, strikes, or third party service failures.
You use and print our products at your own discretion and risk.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under South African law, including liability for fraud, for death or personal injury caused by our negligence, the implied warranty under section 56 of the CPA, supplier liability for harm under section 61 of the CPA, or any other right you have under the CPA, the ECTA, or other legislation. Where a limitation in these terms is not permitted by law, it applies only to the extent the law allows.

18. Indemnity

You agree to indemnify and hold harmless Remarkable Chaos and its owner against any claims, losses, damages, and reasonable legal costs arising from your breach of these terms, your misuse of our products or site, or your infringement of our rights or those of any third party.

19. Disputes and governing law

These terms are governed by South African law. If a dispute arises, we will try to sort it out between us first. If we cannot, it goes to the South African courts. You keep all your rights under the CPA, the ECTA, and other South African laws.

20. General

Severability: if any part of these terms is found to be invalid or unenforceable, the rest stays in force.

Entire agreement: these terms, together with our Privacy Policy, Returns and Refunds Policy, and Shipping Policy, make up the whole agreement between you and us.

No waiver: if we do not enforce a term on one occasion, we do not give up the right to enforce it later.

21. Changes

We update these terms when needed. The date at the top shows when they were last revised. If you keep using the site after changes, that means you accept the updated terms. We will let existing customers know about significant changes.

Questions? info@remarkablechaos.co.za. 068 127 6535. Stellenbosch, Western Cape.

Thank you for supporting our small business.